At Grace & Steele Boutique we strive to make our loyal customers happy as we are so grateful for you! We understand that ordering things online can be tough since you can’t feel the items or try the clothes on. We thank you for shopping our boutique experience. If you are not completely satisfied with your order we promise to try to do everything we can to fix the problem!
As soon as you receive your order please look it over immediately. If you feel that an item you ordered is defective please contact us within 3 business days of the receipt of your order. If you were sent the wrong items or are missing items from your order, please contact us so we can get the right or missing items out to you ASAP! Our inventory turns over quickly so the sooner we hear from you regarding mistakes or defective items the better.
Below is the gist of our rules and procedures for returns to Grace & Steele Boutique:
GIFT CARDS & STORE CREDIT
At Grace & Steele Boutique we have a limited number of each style we feature on our website. We order limited numbers of each item to maintain the true “boutique” feel of our store. We are not a department store nor do we have a warehouse full of multiples of each item. Due to this we are unable to complete exchanges. Chances are the item will be unavailable once we receive your request for an exchange. We suggest that you return your item following the above process ASAP so we can immediately issue you a STORE CREDIT via email. Hopefully the style and size you want will still be available and you can use your gift card for the purchase. If it isn’t, we sincerely apologize but feel confident you will be able to find another amazing item you will love just as much!
CHANGING OR CANCELING YOUR ORDER
At Grace & Steele Boutique we understand that sometimes stuff happens and you may need to change or cancel your order. Please contact us ASAP once you realize you need to cancel or make a change. If you order has not been processed or sent out for shipping we will happily amend your order or cancel it by refunding your money. Please note that we strive to get our orders out quickly so we cannot guarantee that we can cancel or amend your order. If your order has been processed or sent out for shipping, we sadly cannot amend or cancel the order.
ADDING ITEMS TO YOUR ORDER
After you have placed an order and realize that you forgot to order an item please contact us ASAP! We will certainly try to add the item to the order for you. If the item is in stock and the order has not been processed or shipped out we can add the item to your existing order. However, if the order has been processed or shipped out, you will have to place a new order via our website. If you are ordering within 24 hours of your previous order we will be happy to waive the shipping fee on your new order. Just contact us with your request and we will issue you a code for free shipping!
GET 20% OFF NOW!
A promo code will be instantly sent to your email for you to use on your first purchase!